Defective Items

To report a defective item, email info@herbsocial.com with the subject: Defective Item – [Customer Name] – [Date]

You must include the following:

Date Found Defective:
(Enter the date the defect was discovered)

Product Name:
(Enter the name of the product)

Brand:
(Enter the brand of the product)

Customer Name:
(Enter the name of the customer reporting the defect, if applicable)

Batch ID:
(Enter the batch identification number, if applicable)

Description of Defect:
(Provide a detailed description of the defect including any relevant observations such as packaging issues, product flaws, or any other relevant information)

Image of Customer Receipt:
(Attach or insert an image of the customer receipt)

After your email is received, a member of the HERBSOCIAL team will reach out to you directly to resolve the issue as quickly as possible.